Our Research

Effective product design begins with a deep understanding of the ecosystem, as well as the market forces that have shaped—and at times misshapen—it. From there, we conduct research with vulnerability, fostering authentic connections from one disabled person to another. This approach allows us to uncover profound insights into how people with disabilities experience technology, focusing on their goals and unmet needs—areas often overlooked due to a lack of discovery research.

To understand the entire marketplace of oppertunities, we created Telegraph, a tool that enables users with disabilities to safely and effectively document their triumphs and challenges in digital environments. Our research aims to identify these issues comprehensively and examine how they intersect across various ecosystems.

Then, Identifying key areas for further research to deepen our understanding of user needs. With this knowledge, we craft targeted recommendations that advance accessibility and foster inclusivity for all. By synthesizing these insights, we can map common user journeys and personas, equipping product teams with the discovery research needed to mitigate value and usability risks while promoting inclusion.